It is applicable to cut acrylic, MDF, plywood, leather, fabric, rubber, paper, sponge, bamboo and other non-metallic materials.

1) The complete machine enjoys a 24-month warranty with lifetime free online technical support.

2) A 12-month warranty covers laser tubes, laser power supplies, water chillers, air pumps, exhaust systems, air compressors and oil-water separators.

3) Focusing lenses and reflective lenses come with a 30-day warranty from the date of receipt. No warranty is provided for man-made damage or lens cracking.

4) The warranty period is calculated from the machine’s factory shipment date.

5) During the warranty period, Deguang Laser provides free replacement parts, which you can install independently by following our video guides.

6) After the warranty expires, only reasonable fees will be charged for part replacement and maintenance services.

Yes. You can send us your materials for cutting testing, and we will record a video to show you the actual cutting effect.

The machine fully supports mainstream design software and file formats including AI, CAD, CDR, DXF and PLT, enabling simple and quick pattern import.

Yes. Deguang Laser machines are designed for user-friendly operation. Most customers can get started within a few hours after unboxing. Equipped with an intuitive software interface, the equipment allows users to create and run design tasks effortlessly. We provide English operation video tutorials and one-on-one remote online training after shipment.

All our machines are equipped with complete CE test reports and full sets of export documents for smooth customs clearance.

Yes. Like all precision equipment, the better you maintain the laser machine, the longer its service life. The ideal working environment is a low-humidity space with a temperature of 13℃ to 29℃ (55℉ to 85℉). If the ambient temperature is below 0℃, antifreeze must be added to all laser tubes and water chillers to prevent cracking and damage.

1) You pay a 30% deposit for order confirmation.

2) We start machine production and preparation after receiving the deposit.

3) We will send you machine photos and test videos once production is completed.

4) You pay the remaining 70% balance after confirming the machine condition.

5) We support FOB, CIF and DDP shipping terms. We can arrange sea freight to your designated port, or provide door-to-door delivery via local freight forwarders as required.

6) We will provide all necessary customs clearance and delivery documents.

7) The shipping company will contact you after the machine arrives at your port. You can coordinate with them to complete customs clearance and arrange a freight forwarder for door-to-door delivery.